Over recent years, the team of Administrative Reform in Eastern Ukraine II Project implemented by GIZ on behalf of the Federal Ministry for Economic Cooperation and Development (BMZ) has been working to promote a human centred servicing in the sphere of administrative service delivery. We organised the first design thinking training for the employees of Administrative Service Centres, conducted the first ethnographic research and developed the first customer journey maps together with our partners. To consolidate successful results, the project supported the translation into Ukrainian of DIY Toolkit – one of the greatest practical toolkits for innovation.

Human centred and design-thinking tools give a powerful boost to create and implement new ideas, solve the problems that seemed unsolvable!

Tetiana Pecherytsia, Director of Kremenchuk Administrative Service Centre

This is a toolkit on how to invent, adopt or adapt ideas that can deliver better results. It’s quick to use, simple to apply, and designed to help busy people working in development. It draws on a study of many hundreds of tools currently being used – here we have included only the ones which practitioners found most useful.

According to the Agreement with the British innovation foundation Nesta, Administrative Reform in Eastern Ukraine II Project has been granted the rights to translate DIY Toolkit into Ukrainian and print the limited number of copies in Ukraine.

DIY Toolkit – a practical handbook for innovation is finally available in Ukrainian! You can print any tool in any convenient format and work on it with your team or individually.


The tools are not coming out of thin air. Many of them are well documented and have been widely used in other sectors. In that sense this toolkit is standing on the shoulders of giants, and we are happy to acknowledge that.

All the tool descriptions include a key reference, so it is easy to trace back their origins and dive deeper into other publications about their application.

You can find a tool to trigger and support an innovation that meets your goals and needs, as the handbook contains 30 tools of different levels of complexity for team and individual work. You can choose the tool you need with easy navigation and tips.